Refund and Returns
TechwareCity wants you to be thrilled with your purchase. However, for any reasons you are not satisfied with the product, we're here to help.
Our products are delivered by Internet download only. After you have purchased, our system will notify us and will automatically send your product key and download link via email. Orders are typically processed within minutes but could take as long as an hour due to unavoidable circumstances.
Should you have any problems whatsoever or if you did not receive the digital product, our customer service chat support is always online to assist you. Once order has been processed we will send you a confirmation email using the email address that you have provided on the order form.
Your electronic purchase receipt will be sent to your email and a second email will contain the information you need to access our product downloads.
Downloads from Microsoft servers are monitored to ensure that you are able to successfully access the products without any issues. We will allow you up to ten (10) downloads, if ever you need more downloads or if the allotted time has expired you may contact us to reset the number of downloads but with valid reasons.
We will also not tolerate download abuse. We reserve the right to terminate your access to your download links. if we have detected that you have consumed more than the given number of downloads.
We stand behind the products we sell and your satisfaction with them is very important to us. However, because our products are digital goods delivered via internet download we generally offer no refunds.
But due to circumstances that we could not avoid such as errors in downloads, installation issues or compatibility issues, such errors are easy to fix with the help of our Microsoft certified technicians. Should you ever encounter these errors, contact us right away for assistance.
Our team of certified experts are highly knowledgeable when it comes to troubleshooting but if we can’t fix it or you’re simply not satisfied with the technical service done then you are eligible for a full refund. But first, allow us the chance to rectify any issues before requesting for a full refund.
We do not honor refund requests if you suddenly changed your mind, and yet, the software purchased is in good working condition, and if you have accessed your digital files that include your exposed license key and download link.
We do not honor refund requests if you refuse to connect to our technical support representative to resolve any issue.
Refund requests made after you have downloaded the product or have used the product key are forwarded to our refund specialist which will be handled on a case by case basis and are issued at their sole discretion. Refund requests must be made within thirty (30) days of your original purchase date.
For more information about how digital download works, how to purchase and other general questions, you may
We accept exchanges under the following conditions:
If purchased software is not compatible with the current operating system. In certain cases, the exchanged product may have a higher price point. Our sales representative will advise you to pay for the price difference before we send the correct product. If your purchased product has a higher price point then you will be refunded for the price difference.
Purchased by Mistake
Our system's platform records the number of access to the digital files. Access to the purchased digital files exposes the license key and direct download link. This needs to be thoroughly checked by our Quality Assurance team and to make sure that the digital files was not compromised.
Software Issues or Defective License